Shipping & Delivery
Greater Hamilton Area
- We offer Next-Day Delivery in the Hamilton area for orders received before 4:00pm Eastern Time.
- We offer Saturday Delivery in the Hamilton area for orders received before 2:00pm Eastern on Friday.
We offer local delivery in the Hamilton area from Monday to Saturday, between 9:00am and 8:00pm Eastern Time. If a recipient is not available, the gift may be left with reception, concierge, or with a neighbour. We require a contact phone number be provided to arrange delivery of the gift baskets at a time convenient for the recipient.
Shipping amount is based on flat rate shipping determined by the destination of the delivery from our main location located at 711 templemead, Hamilton, ON
$8.95 fee for local delivery (within 15km)
$14.95 for outside areas (within 25km)
For deliveries outside this area, we will ship via Canada Post/Fedex*, please contact us for more information.
Due to the sensitive nature of our chocolate products, we do not ship Fedex during adverse weather conditions. We cannot guarantee product condition when external shipping method option is chosen. Please contact us for more details.
Product cancellations must be received via email or telephone before 9:00am the day of delivery.
Other Delivery Information
Large Orders - Multiple boxes delivered to a single location may be boxed together.
Festive Season – To avoid disappointment, please order as early as possible during Nov & Dec.
Special Instructions - Please note that special instructions may delay your order. If we have questions regarding your instructions, we will contact you at the email provided at checkout.
Hospitals & Hotels Please ensure that you provide the recipient’s full name, room number and whether the recipient is a patient, guest, employee, etc.
Please note, we make changes to our inventory based on seasons, product availability or the discovery of new and unique items. As a result, substitutions of equal or greater quality may be made in the gift basket you order.
We will be happy to exchange or replace any items that may not be satisfactory due to product defect. Please retain the product and packaging to exchange for the replacement product.